2012 DODGE JOURNEY — Owner-Reported Problems

NHTSA Office of Defects Investigation Snapshot 2026-08-22 373 complaints · 6 recalls
Most-reported system: SERVICE BRAKES (61 complaints · 16.4%)
Safety signals:
  • Crashes 21
  • Fires 13
  • Injuries 24
  • Deaths 0
Compare with 2011 →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Component Problem Distribution

Share of owner complaints filed for each vehicle system (unaffected by sales volume)

Component Problem Distribution SERVICE BRAKES appears in 61 of 373 owner complaints (16.4%) in this vehicle snapshot. SERVICE BRAKES: 61 complaints, 16.4% of reports SERVICE BRAKES 61 · 16.4% · 3 crash reports 2 fire reports ENGINE: 60 complaints, 16.1% of reports ENGINE 60 · 16.1% · 6 fire reports ELECTRICAL SYSTEM: 55 complaints, 14.8% of reports ELECTRICAL SYSTEM 55 · 14.8% · 2 fire reports POWER TRAIN: 25 complaints, 6.7% of reports POWER TRAIN 25 · 6.7% · 2 crash reports STEERING: 17 complaints, 4.6% of reports STEERING 17 · 4.6% · 3 crash reports AIR BAGS: 16 complaints, 4.3% of reports AIR BAGS 16 · 4.3% · 10 crash reports VEHICLE SPEED CONTROL: 14 complaints, 3.8% of reports VEHICLE SPEED CONTROL 14 · 3.8% EXTERIOR LIGHTING: 11 complaints, 3.0% of reports EXTERIOR LIGHTING 11 · 3.0% WHEELS: 9 complaints, 2.4% of reports WHEELS 9 · 2.4% · 1 crash reports UNKNOWN OR OTHER: 97 complaints, 26.0% of reports UNKNOWN OR OTHER 97 · 26.0% · 1 crash reports 2 fire reports 0% 25% 50% 75% 100%

UNKNOWN OR OTHER is an NHTSA classification artifact and is always listed last.

View component data as a table
System / Component Complaints Share of Reports Safety Reports (Crashes / Fires)
SERVICE BRAKES 61 16.4% 3 crashes · 2 fires
ENGINE 60 16.1% 0 crashes · 6 fires
ELECTRICAL SYSTEM 55 14.8% 0 crashes · 2 fires
POWER TRAIN 25 6.7% 2 crashes · 0 fires
STEERING 17 4.6% 3 crashes · 0 fires
AIR BAGS 16 4.3% 10 crashes · 0 fires
VEHICLE SPEED CONTROL 14 3.8% 0 crashes · 0 fires
EXTERIOR LIGHTING 11 3.0% 0 crashes · 0 fires
WHEELS 9 2.4% 1 crashes · 0 fires
UNKNOWN OR OTHER 97 26.0% 1 crashes · 2 fires
NHTSA Consumer Complaints, NHTSA Safety Recalls, and NHTSA Defect Investigations Snapshot 2026-08-22 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Problem & Recall Timeline

Observed complaint volume and manufacturer recall actions over time

Problem & Recall Timeline Owner reports in this snapshot begin in Apr 2012; the first recall shown was reported in Sep 2011. 2012-Q2: 3 owner reports 3 2012-Q3: 5 owner reports 5 2012-Q4: 1 owner reports 1 2013-Q1: 4 owner reports 4 2013-Q2: 9 owner reports 9 2013-Q3: 4 owner reports 4 2013-Q4: 1 owner reports 1 2014-Q1: 9 owner reports 9 2014-Q2: 5 owner reports 5 2014-Q3: 6 owner reports 6 2014-Q4: 10 owner reports 10 2015-Q1: 7 owner reports 7 2015-Q2: 6 owner reports 6 2015-Q3: 16 owner reports 16 2015-Q4: 19 owner reports 19 2016-Q1: 9 owner reports 9 2016-Q2: 8 owner reports 8 2016-Q3: 11 owner reports 11 2016-Q4: 6 owner reports 6 2017-Q1: 9 owner reports 9 2017-Q2: 6 owner reports 6 2017-Q3: 16 owner reports 16 2017-Q4: 6 owner reports 6 2018-Q1: 8 owner reports 8 2018-Q2: 10 owner reports 10 2018-Q3: 16 owner reports 16 2018-Q4: 10 owner reports 10 2019-Q1: 21 owner reports 21 2019-Q2: 15 owner reports 15 2019-Q3: 11 owner reports 11 2019-Q4: 16 owner reports 16 2020-Q1: 7 owner reports 7 2020-Q2: 2 owner reports 2 2020-Q3: 5 owner reports 5 2020-Q4: 6 owner reports 6 2021-Q1: 5 owner reports 5 2021-Q2: 5 owner reports 5 2021-Q3: 4 owner reports 4 2021-Q4: 2 owner reports 2 2022-Q1: 3 owner reports 3 2022-Q2: 2 owner reports 2 2022-Q3: 4 owner reports 4 2022-Q4: 3 owner reports 3 2023-Q1: 4 owner reports 4 2023-Q2: 7 owner reports 7 2023-Q3: 1 owner reports 1 2023-Q4: 3 owner reports 3 2024-Q1: 4 owner reports 4 2024-Q2: 2 owner reports 2 2024-Q3: 3 owner reports 3 2024-Q4: 3 owner reports 3 2025-Q1: 3 owner reports 3 2025-Q2: 1 owner reports 1 2025-Q3: 3 owner reports 3 2026-Q1: 6 owner reports 6 2026-Q3: 2 owner reports 2 Owner reports Sep 2011 Jul 2026 Recall campaign 11V487000 ◆ Recall campaign 11V487000 Recall campaign 11V550000 ◆ Recall campaign 11V550000 Recall campaign 15V431000 ◆ Recall campaign 15V431000 Recall campaign 15V675000 ◆ Recall campaign 15V675000 Recall campaign 16V273000 ◆ Recall campaign 16V273000 Recall campaign 17V432000 ◆ Recall campaign 17V432000 Investigation PE19014 ● Investigation PE19014 Investigation EA24003 ● Investigation EA24003
  • Campaign 15V431000 was reported 1,086 days after the first earlier complaint mapped to its component.
  • Campaign 16V273000 was reported 1,172 days after the first earlier complaint mapped to its component.
  • Campaign 17V432000 was reported 1,883 days after the first earlier complaint mapped to its component.
View timeline records as a table
Date Record type Count Record identifier
2012-Q2 Owner reports 3
2012-Q3 Owner reports 5
2012-Q4 Owner reports 1
2013-Q1 Owner reports 4
2013-Q2 Owner reports 9
2013-Q3 Owner reports 4
2013-Q4 Owner reports 1
2014-Q1 Owner reports 9
2014-Q2 Owner reports 5
2014-Q3 Owner reports 6
2014-Q4 Owner reports 10
2015-Q1 Owner reports 7
2015-Q2 Owner reports 6
2015-Q3 Owner reports 16
2015-Q4 Owner reports 19
2016-Q1 Owner reports 9
2016-Q2 Owner reports 8
2016-Q3 Owner reports 11
2016-Q4 Owner reports 6
2017-Q1 Owner reports 9
2017-Q2 Owner reports 6
2017-Q3 Owner reports 16
2017-Q4 Owner reports 6
2018-Q1 Owner reports 8
2018-Q2 Owner reports 10
2018-Q3 Owner reports 16
2018-Q4 Owner reports 10
2019-Q1 Owner reports 21
2019-Q2 Owner reports 15
2019-Q3 Owner reports 11
2019-Q4 Owner reports 16
2020-Q1 Owner reports 7
2020-Q2 Owner reports 2
2020-Q3 Owner reports 5
2020-Q4 Owner reports 6
2021-Q1 Owner reports 5
2021-Q2 Owner reports 5
2021-Q3 Owner reports 4
2021-Q4 Owner reports 2
2022-Q1 Owner reports 3
2022-Q2 Owner reports 2
2022-Q3 Owner reports 4
2022-Q4 Owner reports 3
2023-Q1 Owner reports 4
2023-Q2 Owner reports 7
2023-Q3 Owner reports 1
2023-Q4 Owner reports 3
2024-Q1 Owner reports 4
2024-Q2 Owner reports 2
2024-Q3 Owner reports 3
2024-Q4 Owner reports 3
2025-Q1 Owner reports 3
2025-Q2 Owner reports 1
2025-Q3 Owner reports 3
2026-Q1 Owner reports 6
2026-Q3 Owner reports 2
Recall campaign 1 11V487000
Recall campaign 1 11V550000
Recall campaign 1 15V431000
Recall campaign 1 15V675000
Recall campaign 1 16V273000
Recall campaign 1 17V432000
Defect investigation 1 PE19014
Defect investigation 1 EA24003
NHTSA Safety Recalls Snapshot 2026-08-22 Open source record Read our complete data methodology →

Safety Recalls (6)

Official safety recall campaigns filed with NHTSA

  1. Manufacturer action

    Recall campaign 11V487000

    Report date
    Component:
    Not available in the source record
    Consequence:
    CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
    Remedy:
    CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  2. Manufacturer action

    Recall campaign 11V550000

    Report date
    Component:
    SERVICE BRAKES, HYDRAULIC
    Consequence:
    THIS COULD LEAD TO LOSS OF BRAKING ABILITY INCREASING THE RISK OF A CRASH.
    Remedy:
    CHRYSLER WILL NOTIFY OWNERS AND REPLACE ALL BRAKE COMPONENTS THAT COME IN CONTACT WITH HYDRAULIC BRAKE FLUID. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 1, 2012. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
    View authoritative NHTSA record →

  3. Manufacturer action

    Recall campaign 15V431000

    Report date
    Component:
    ENGINE AND ENGINE COOLING
    Consequence:
    If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.
    Remedy:
    Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R32.
    View authoritative NHTSA record →

  4. Manufacturer action

    Recall campaign 15V675000

    Report date
    Component:
    Not available in the source record
    Consequence:
    If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of charge. The recall began on December 21, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R61.
    View authoritative NHTSA record →

  5. Manufacturer action

    Recall campaign 16V273000

    Report date
    Component:
    STEERING
    Consequence:
    A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
    Remedy:
    Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S08.
    View authoritative NHTSA record →

  6. Manufacturer action

    Recall campaign 17V432000

    Report date
    Component:
    AIR BAGS
    Consequence:
    Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
    Remedy:
    Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T47.
    View authoritative NHTSA record →
NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Complaint Narrative Explorer

Verbatim owner-reported defect narratives from NHTSA public records

Data: NHTSA Office of Defects Investigation · snapshot 2026-08-21
Safety incident filters
Showing 0 of 373 complaints · page 1 of 15

No complaints match the current filters.
EPA Fuel Economy Database Snapshot 2026-08-21 Open source record Read our complete data methodology →

Estimated Ownership Cost

EPA fuel economy ratings and annual operating cost estimates

Data: US EPA Fuel Economy Guide · snapshot 2026-08-21
Supported range: 1,000–60,000 miles per year
Supported range: $1.50–$10.00 per gallon
55% city45% highway
Estimate unavailable

EPA fuel-economy data is unavailable for this vehicle.

No estimate is shown when required EPA values are unavailable.

 Open Ownership Cost Calculator →

Adjacent Model Years

Immediate preceding and succeeding model year records

NHTSA Consumer Complaints Snapshot 2026-08-21 Open source record Read our complete data methodology →

Complaint counts reflect self-selected reports and are not normalised for production sales volume. We publish no reliability scores, superlatives, or vehicle rankings.

Methodology & Data Integrity

Data sourced from NHTSA Office of Defects Investigation. Snapshot date: 2026-08-21.

Read our complete data methodology → Sources